Archives: Replies

Hello,

Please add this to the shortcode:

hide_mult_occur=”yes”

Hello,

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster. OR You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Hello,

I am sorry I don’t quite understand what you are trying to explain here, could you please send us a screenshot? Thank you!

Unfortunately, we unable to help with customizations. Please send us a customization job request.

Hello,

Hi, my fonts randomly work correctly. Every time I save or update any settings it reverts back to the default fonts (robot and open sans).

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Also, I have yearly view activated on a page. It works normally in desktop but on mobile, I only see the year and never loads. It looks like the loading lines are going back and forth but never loads.

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

I noticed that the QR code is only in the invoice that we receive, not the customer.
So the hook seems to be only there…

Hello,

Please check for latest version of this software from here Your issue might be related to an older version you are running and we might have resolved this already in the newer version update. If you are on latest version of our software and the issue still persist please let us know.

Hello,

Unfortunately, we cannot refund the main plugin from here. Please contact CodeCanyon first.

I tried many times to finetune your calendar but it seems not working fine.

Could you tell us more about the issue? Maybe you could send us login info so we can check?

Hello,

Unfortunately, we cannot refund the main plugin from here. Please contact CodeCanyon first.

I tried many times to finetune your calendar but it seems not working fine.

Could you tell us more about the issue? Maybe you could send us login info so we can check?

From https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal:

7.1 Subscriptions Renewed Yearly

EventON extensions are sold as non-recurring life-time licenses OR automatically recurring subscriptions that renew each year on the anniversary of the purchase date.

7.2 Subscription Cancellation

You may cancel your subscription at any time from your Account page at myeventon.com website prior to its renewal.

If you choose to cancel your subscription you will no longer receive updates and support for the extension when your license expires.