Archives: Replies

Hey Mike,

I am looking into the issue

Hi ok I have made some progress – I just deleted all the plugin files on my WP site and then downloaded again from Code Canyon and this time it gave me version 2.9.1 – I don’t know if you worked with them to change the default download version but I think I’m all set now – thank you for the help!

Hello Yannick,

Here is a patch fix to show all the locations and other taxonomies too (event type, organizer etc.) all of them even if events are not assigned to them. 

I will create a proper fix for this in the next versino of the update. So if you update the subscriber addon in the future, you will lose this code fix and will have to configure this from the website. It will mostly be via eventON settings > subscriber to show all terms.

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Hello Shaan, so it looks like reminder emails has been sent out 3 days before the subscription is renewed. 

Per our refund policy https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ section 7.5 we do not refund for renewals that were not cancelled during grace period. 

Is it possible to send this charge to your client as it seems it was their fault for not cancelling the renewal? 

Hey Craig, thank you for the message I am looking into the issue now. 

I noticed some image notifications showing in the footer of your website.

So whats interesting is at the end of the event, the ticket holder information is showing correct. But it is not recorded in admin.

I am not sure why the ticket posts are not creating. I know whats happening.

its WPML thats stopping creating the evo-tix wordpress custom post type. That is whats associated with the orders that have tickets. Looks like WPML is still blocking new posts from creation. So you will have to find a way to stop WPML from blocking the “evo-tix” posts from creating dynamically. 

BTW, is this your website? or is it s site for a client?

Excellent! Glad we were able to resolve this issue with the flipbook developer 🙂

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. 

And If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Version 2.3.15 is the version I am seeing on Codecanyon, Envato Market where I purchased this plugin last week. I don’t see an option to download any other newer version.

Hello,

Thanks for your fast reply.

I am using SUMO memberships indeed.

Thanks for your help on this.

Best regards

Guillaume

Is this the latest version?  EventON ver 2.3.15