Archives: Replies

Hello Paul, sorry for not getting back sooner. So the event completed option is missing in eventon 2.9.1 there is a code error causing this. As you can found out one work around to all repeat events getting marked as completed is to create individual events instead of repeats.

Another option is to use https://www.myeventon.com/addons/repeat-customizer/ addon. Totally optional. 

This addon will allow you to customize each repeat instance and set each repeat instance as completed. So only the once marked will be completed from the repeat series.

Hey ward, the sync addon is discontinued from our store for quite sometime. Since 2018 about the time facebook privacy policies went out of haywire. Google part of the addon still works, but this addon is not our top priorities to update. There may be an update to this addon coming up in the future, but as I said, this addon is not our top priorities. 

Hello Larissa thank you for your message. I hope you are staying safe in down under. I have gone ahead and refunded you for the july 30th order and have cancelled the subscription. Terribly sorry for not getting back to you sooner.

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

Hello Craig, thank you very much for using eventON. Unfortunatly the coupons does not apply to renewals. It is only for initial purchase.

Ok so let me see whats going on with reminders.

Ok I se one reminder went out on May 21st which is 3 days before 24th renwal.

and another for june 1st which must have been for another order.

So looks to me like the reminder emails were sent out from our system correctly 3 days before the licenses were renewed. 

EventON is deactivated in your site. can I activate it or are you using somethign else instead?

Hey there, it is very possible with the latest update things break. That is why its very much advised to backup or create a clone site and test updates before going live. 

On our end youtube videos inside event details work just fine on lightbox. Another thing is to switch the content filter and see if that makes a difference. 

new PW = Y#ITsq797qERrqDxx5MaFksa

new user name = eventon

I see but it’s the same module so edit should cover both areas of search

 

 

Sure, they can come in if they want to, I will leave the ticket open.

Yes the fee was for 1 position, not for two like u said afterwards.