Reply to: tickets(190927)

I also replaced ‘type’=>’Childs DOB xx-xx-xxxx’, with ‘type’=>’text’, so it should work. Please check and let us know.

Reply to: tickets(190927)

Login info stopped working:

Error: The password you entered for the email address info@helpdesk.ashanjay.com is incorrect.

Could you check?

Reply to: tickets(191370)

Ashan,

Could you please check:

A month ago he checked that the flipbooks worked fine in the lightbox.


Then we update to WordPress 5.5.

Searching the internet I found some comments for shortcodes that stopped working with the upgrade to 5.5.

Reply to: tickets(191370)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(191464)

I cannot access wp-admin. It redirects me to https://www.nspnmr.org/my-account/

Please check for latest version of this software from here Your issue might be related to an older version you are running and we might have resolved this already in the newer version update. If you are on latest version of our software and the issue still persist please let us know.

Please also make sure that EventON > ICS Importer > Event processing timezone method is set to WordPress timezone.

Reply to: tickets(190639)

I try to explain better.

The test is:

EvenON. ACTIVE

SG Optimizer DEACTIVE

If you view one event it doesn’t show properly. It seems a blog post and first of all there is no columns of variations products and no button ADD TO CART.

It means that it’s not SG Optimizer than creates the problem so it’s something else.

Reply to: tickets(190639)

When I activated EventON, SG Optimizer stopped loading it’s settings page, just like you said. I checked Developer Console and found this js error (like I described in Aug 26,2020 AT 9:46AM – Posted 17 Hours Ago – #191614):

optimizer.bundle.js?ver=5.6.5:304 Uncaught (in promise) TypeError: Cannot read property ‘locationBeforeTransitions’ of undefined

    at h (optimizer.bundle.js?ver=5.6.5:304)

    at m (optimizer.bundle.js?ver=5.6.5:304)

    at m (optimizer.bundle.js?ver=5.6.5:280)

    at Object.dispatch (optimizer.bundle.js?ver=5.6.5:321)

    at Object.d [as rehydrate] (optimizer.bundle.js?ver=5.6.5:321)

    at _ (optimizer.bundle.js?ver=5.6.5:16)

    at optimizer.bundle.js?ver=5.6.5:16

The problem is that we cannot solve this from our side since the error doesn’t refer to EventON, only optimizer.bundle.js.