Archives: Replies

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

No paragraphs with Twenty Twenty theme:

http://dev2.myeventon.com/22664-2/

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Hello,

It seems that there is incompatibility with this https://kidspass.ca/wp-admin/edit.php?post_type=events.

Could you either disable this or go to EventON > https://kidspass.ca/wp-admin/admin.php?page=eventon#evcal_011 > change EventOn Event Post Slug > save Settings > update Permalinks?

There is one more issue:

The search has never worked correctly. For example, go to https://lacted.org/events/ and search for ‘clinical’.  You can see there should be several matches, but there are none.

Thanks.

Hello,

Unfortunately, I cannot find CSV Importer on your website, only ICS Importer: https://www.cobbmastergardeners.com/wp-admin/admin.php?page=evoics

Could you make sure which add-on are you referring to?

Please also send us a file you are trying to import so we can check.

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Sure, no problem.

Hope he is doing great. Thanks!

Yes. We found the plugin – it was one of our custom plugins. I tried to let you know but the site was down…

Thanks for your help.

Great, I installed the new version.

The import now button works.

I will wait until tomorrow to see if the automatic import worked too.

Thank you

 

BTW, when you click on my tickets at the top, we arrive on a 404 page.

Hi,

I am sorry for the delay on a reply.
Backend was having issues and it is now backup. We worked hard those 5 days to restore it, allow me some  time and I will give you feedback for the project.

Thank you