Archives: Replies

also see video below

When I check the website in Troubleshooting Mode, it works:

Could you please try the instructions mentioned in this documentation?

debug.log doesn’t have any errors related to the issue.

I was able to submit this event

https://wnyfundraiser.com/events/daves-test/

(i set it to way into the future)

and I could edit it in the event manager and also in the backend no issues

Thanks Ashan

The latest update appears to have resolved it.

Best Regards

Just for a test, if you completely remove your custom email template and try the default Subscriber template, does it work?

You have this custom styling:

Could you disable it for a test?

Hello,

Seems to be working on my side:

Could you try manually clearing your browser cache?

Please also try updating EventON to the latest version.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

During the creation of ticket you added this info:

Username

tschroeder

Pass

Qaf2t18W!Vyf13JZsU!

Could you send us the shortcode you are using?

If you re referring to this part, then saving Event Card settings isn’t going to help, I believe:

However, if you still want to check them, please go to:

Hello,

Could you go to EventON > Tickets > make sure that “Auto re-stock tickets when orders are refunded or cancelled” is enabled and also “Select a grace period for restocking failed orders: Immediately”?

Hello,

I cannot find any purchases with order number #207826. Could you check and let us know?

Also please let us know more about your issues with add-on. Maybe we can help?