Archives: Replies

From my side:

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

Please go to Edit Event > Tickets > enable Show remaining tickets (Only for Woocommerce simple tickets).

Please provide both ftp and wp-admin access info. Work is done.

Hello,

There was an error on this line:

I fixed it so please check with clean cache.

Ashan,

The same on dev2:

http://dev2.myeventon.com/wp-admin/admin.php?page=eventon#evcal_005

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the plugin developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.

Hello,

1. Could you send us a screenshot?

2. There seems to be a problem of incompatibility with the theme. Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):

.evo_metarow_socialmedia a.evo_ss i { font-family: ‘evo_FontAwesomeS’,’evo_FontAwesome’,’evo_FontAwesomeB’ !important; }

Could you go to wp-admin > Edit Event and change Event End Time from 07-19-2025 (SUNDAY BRUNCH) to the end date of it’s first repeat or JULY 26, 2020 10:00 AM?

PS With the password I cannot access EventON Settings, Events or Pages: