Replies for tickets on suppota
Hello,
Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):
.evcal_evdata_row.evcal_event_details .evcal_evdata_cell p { font-size: 15px !important; }
They do. Please check https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
The problem is in custom styles in https://www.beamershop24.de/systemhaus/wp-content/themes/visunext/css/stylesheet.min.css?ver=5.2.7
Could you please try the instructions mentioned in this documentation?
Ashan,
Cannot find VIRTUAL EVENT ACCESS in EventON > Language > ADDON: EVENT TICKETS like you can in ADDON: RSVP EVENTS:
http://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2
Thank you for your messages, I am also going to assign this ticket to Ashan since I cannot find this option in EventON > Language > Tickets (for translation). Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!
Hello,
Please follow this guide: https://docs.myeventon.com/documentations/customize-ticket-email-template/
You can also send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
Our product is Event Slider: https://www.myeventon.com/addons/event-slider/
Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the plugin developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.
Please also note that if you have your support subscription renewed on CodeCanyon, they obligated to help you in most cases. More info https://codecanyon.net/page/item_support_policy
They are not responding to me and I purchased the plugin through you all. Can you not provide any support towards a resolution?
Or can you inspire them to do so?
Hy Ashan,
Thank you for you help.
I really appreciate it.
I still have the problem : the name of the ticket itself is not labelled correctly… automatically => on save of the Event Description, the WC Ticket Name will not echo the Event Name
In fact, when you save the EventOn Event Description, EventOn autogenerate a WC Ticket Name.
It basis its structures from the MyEventOn/settings/tickets/Ticket WC Product Title
BUT, when activated of not, same result ( please see : http://prnt.sc/tjo7vo ) :
Any thoughts on how to solve this problem ?
Thank you
Marc.