Reply to: tickets(185852)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(185964)

Hi,

login: editor

pass: Edit_Bannock_1070

I don’t know what you mean by the second part- These events are not editable by the user who submits them (I’ve disabled that). I only want the editor role of the site to be able to approve/change event details on the back end before publishing them.

Even when an Editor role creates an event from scratch, nothing to do with the Action User form, the Editor cannot choose the categories – they are grayed out- only the date, title etc are editable.

Reply to: tickets(182963)

Also, we are migrating the website to a new domain name as we are almost done with everything aside from this, so I can provide new FTP details as soon as we are done (unless you can finish the rest of the requests from the list within 24 hours).

Reply to: tickets(185797)

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(185564)

It seems that there is some kind of custom js code in http://tsg-weinheim.de.w018ba7d.kasserver.com/wp-content/themes/divi-child/js/new_custom.js?ver=5.2.2 that also affects EventON.

Could you try disabling/renaming it so we can check if it causes the issue?

Reply to: tickets(185964)

Hello,

Could you send us login/pass for Editor so we can check this issue? Please also send us a link to the page with Action User – Event Manager [evo_event_manager].