Archives: Replies

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

Unfortunately, we unable to help with customizations. Please send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Hello,

Could you elaborate more? Are you referring to Gutenberg blocks?

I cannot get errors you described on http://eventone.dromedian-web.com/wp-admin/post.php?post=37&action=edit

Also this page has two shortcodes like it supposed to:

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):

a.evcal_col50.evo_metarow_learnmore.bordr.evo_clik_row:hover .evo_h3 { color: #ba9c17 !important; }

Color picker looks different from the EventON’s one. On our dev site:Could you please try the instructions mentioned in this documentation to make it look like the default one?

Could you tell us more about “save twice”? Here’s my test: https://helpdesk.ashanjay.com/wp-content/uploads/2020/06/video.mov

As you can see I click on “Änderungen speichern” only once.

2) I choose the dark template, make some custom changes. Save them twice. Switch to the default theme, save twice, check it. Switch back to dark theme and all my customizations are deleted. Is it supposed to be like that?

By “all my customizations” you mean colours?

Ashan,

Default theme and turned-off third-party plugins. However I still cannot edit Name:

https://dev.tacticx.de/wp-admin/post.php?post=50910&action=edit

https://dev.tacticx.de/wp-admin/post.php?post=50623&action=edit

Could you check?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!

Could you tell us are you using WPML https://docs.myeventon.com/documentations/wpml-eventon-front-end/ or Language Corresponding Events https://docs.myeventon.com/documentations/setup-language-corresponding-events/ to make your website multilingual?

I tested your live server and the thing is that 503 error didn’t come up:

Could you tell us are you using some kind of caching solution on your live website? Please check https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/