Archives: Replies

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Memory limit is still set to 512M, correct? Can you increase it for a test?

In order to request a refund, please create a new ticket under Billing & Accounts and be sure to include the order ID for which you need a refund for and the reason for requesting a refund.

Ashan,

The same on dev2:

https://dev2.myeventon.com/test-241/

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Hello,

Could you update EventON to 5.0.10?

To update eventon to latest version: (If auto update works, please try that from with your website plugins page)

1. If you purchased eventON from codecanyon > Go to EventON Full page and verify your purchase to get a free copy of eventON latest version and move your purchase over to myeventon.com.
2. If you already purchased eventON from myeventon.com go to My Account > Downloads and get the latest version copy.

Once you have the latest version zip file. Then you can go to your website > make sure ”Delete eventon settings & data when EventON is uninstalled” is De-slected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Follow us on X to get real-time announcements on updates!

Hello,

Could you let me know what’s your current version of EventON? Is it 5.0.10?

I cannot access https://oneillhc.com/wp-admin/plugins.php

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

You are correct, ux_val is the superior. I went to your website and checked the shortcode:

I removed HTML tag from the shortcode, so now the event opens as Slide Down.

Ashan,

They want to transfer ”EventON – One Site”. Can we transfer it or only add-ons?

Could you also check:

Reply to: 408507

Could you go to and click ”Verify Codecanyon Purchase” to get the latest version of EventON:

https://www.myeventon.com/full/

Please install it and then update the current version. After, please try installing FullCal and then activating it.

Hi ”Dev”,

Thanks for investigation and ”happy” you were able to replicate the issue.

I know and understand it is hard to predict an exact release time / date. But is there any indication? We were essentially waiting to go live with this multi-lingual website this Wednesday,  untill we found this issue doing our QA testing. Will the release be in 1-2 weeks or longer?