Archives: Replies

Hello,
The version of EventON we are using is 5.0.6. I have created an administrator account for our site for you. Email receved at noreply@myeventon.com.

Yes, I have seen the tutorial, but one thing is still unclear to me. If the license I want to transfer is a one-time purchase license that I have already paid for (in this case, the EventON main plugin), the recipient does not need to purchase it again, right? In other words, are Steps 1 (the person purchases) and step 3 (the person is refunded) skipped in this situation? Thanks.

Hello. but if i have in shorcode ux_val=”1”. It is not working like a superior function compared to the setting of the concert itself?

I am usinf this shortcode: [add_eventon_el number_of_months=”12”
event_count=”10” event_count_list=”yes” hide_so=’yes’
eventtop_date_style=”1” show_et_ft_img=”yes” ux_val=”1” lang=”L1”]

Lukas

all this kind of window has this issue when i try to click somewhere

Hello,

Please take a look at the tutorial below on the info we need for you to transfer a license to another account.

https://www.myeventon.com/my-account/license-transfer/

Hi Artem,

I have just updated the access credentials in the secure ”Access Info” box on the right menu, and I have personally tested them to confirm that the login is working perfectly.

Since my website is in production and constantly used by families in Spain, I kindly ask you to perform your checks only during Spanish late-night/early morning hours (between 12:00 AM and 6:00 AM Spain time / CEST).

Please ensure that you always leave the calendar fully operational and stable before you log out, so my daily traffic and user experience are not disrupted.

Thank you, I look forward to your findings.

Best regards,

Hello Artem,

Thank you for your continued support and for looking into this.

We have already carried out extensive troubleshooting on our side, including server checks, plugin deactivation, and full access provided to our environment. The issue remains fully reproducible when the EventON Tickets plugin is active and disappears when it is disabled.

At this stage, the plugin is causing severe operational issues in production (504 outages, incorrect order completion behavior, and disruption of live transactions), and we are no longer in a position to continue further testing on the live environment.

Given that the issue remains unresolved despite our full cooperation, and that we are still within the 30-day purchase period, we would like to proceed with a formal request for a full refund.

Please let us know the next steps to process it.

Kind regards,

Jon

Hello,

Could you please re-downloading EventON 5.0.10 (the same version number) and install it again? The fix is included in the latest version.

Kadence editor adds the black background:

Could you contact the plugin developers and ask if it can be changed back to white?

The text color is also changed: