Archives: Replies

Hey Jason,

this seems to be an issue based on the DB size, compression etc.

We do not have an other solution as is, but we will work to see how we can implement some updates on that.

Hi Craig,

Thank you for your request.
We have assigned the ticket to our CEO for review.

Hello Ashan,

I would like to get my refund back. It’s not worth getting this repair or fix. We will use the standard calendar. It works fine for our needs.

Thank you.

Hello Ashan,

I have cleared the cache on the website. Let me know if this works.

4 months ago and I still couldn’t solve it. Each author says he is not responsible and nobody solves it.

Hi Ashish,

Thank you. Yes, 178140. As I’m not informed well, could you pleas tell me do you have any SLA for these and what are they in hours:

1. ticket response
2. resolving ticket issue

I would appreciate if you could answer on both so I know what my expectations should be. I paid lots of money for plugins and support and I feel like I’m alone here and not getting any help from you. Do I need to remind support that the issues are not resolved or support should follow up with the client about the status?

Tnx.

Hi there,

I opened this ticket on May 25th (8 days ago). Is the issue that serious that you can’t replicate it and resolve it?

P.S. If you are working on the ticket 8 days, you need to follow up with the client every 2-3 days to inform him that you are still working; not replying is just not the way.

 

We did use the CSV import add-on to create many of the events in this calendar. It is likely that the events having this problem were imported via CSV. As you point out, I could see no reason why many of the controls to edit the event do not function since the events look very similar to others that are working.

We have updated our CSV import add-on, hopefully that will prevent this issue in the future, however we are still struggling with many, many events that we cannot modify. We hope you can provide a fix or workaround.

Ok, got it fixed.  Thank you so much..

You can do it on the test site.

http://staging.pro-sk.co.uk/wp-admin

USR: admin
PW: CreweAlex1?

I’ve just backed up the site.

There’s WP File Manager installed which you can use to edit directly. It sometimes throws a 500 server error which is due to a conflict with the kaswara plugin. If it does throw the 500 error just disable the kaswara plugin and it should work.

If we can get it running on the test site we can then port the changes over to the live site.

Let me know how you get on and where the changes have been made.

Many thanks

Dave