Archives: Replies

Hello,

Are you referring to the backend or Event Card? If Event Card please check this guide: https://docs.myeventon.com/documentations/show-additional-custom-data-eventcard/

If not please send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.

Ashan,

Their order id is not #57976 but #57975.

Could you check?

You don’t have any purchases with this Order ID: #57976

Could you check again?

I am going to assign this ticket to Ashan. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

There seems to be a problem of incompatibility with the theme. Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):

.s1b_arrow i { font-family: ‘evo_FontAwesomeS’,’evo_FontAwesome’,’evo_FontAwesomeB’ !important; }

It seemed that Single Event Page showed 404 error, so I fixed it by following https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/. Could you check now if it works?

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the plugin developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.

Please add this CSS code to EventON > Styles (If you don’t see any change, EventON > turn off Write styles to header > save settings > turn on Write styles to header):

.ajde_evcal_calendar.boxy .eventon_list_event, .ajde_evcal_calendar.boxy .evoShow_more_events { border:  none !important; border-radius: 0 !important; }