Reply to: tickets(170300)

Please send us FTP access to your site as a private message, so we can perform several tests from our end and resolve your issue fast!

Reply to: tickets(170365)

Hello,

This issue is not with EventON but something else that adds this incomplete schema:

You can check yourself here https://search.google.com/structured-data/testing-tool/u/0/#url=https%3A%2F%2Fkarenlucasphoto.com%2Fschool%2Fblog%2Fevents%2Fcomplete-photography-course-starts-20may2020%2F that EventON’s schemas have only two warnings: offer and price. You can fix those from Edit Event > SEO Additions for Event.

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(169961)

If you updated EventON please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(169678)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(169678)

Ashan,

Not sure if icons are working. On dev2: 

On customer’s website:

It doesn’t matter what font it uses it content:”” is incorrect (should be f073):

Reply to: tickets(170212)

Sorry for not being clear enough. You need this option:

I took this screenshot from this your message: Mar 30,2020 AT 11:03AM – Posted 15 Hours Ago – #170280