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Replies for tickets on suppota

Reply to: tickets(170126)

Could you update EventON to 2.8.7? If this doesn’t help please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(169958)

Hey,

all of them.
They are not on the right day of the week. Tuesday events are shown on Monday and so on.
And a repeating Event is shown every day, but is only once a month.

I switched Weekly View modus off now, because it doesn’t work.
I send you a screenshot.

thanks for your help.

Reply to: tickets(169253)

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the plugin developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.

Reply to: tickets(168729)

I’ve updated the plugins according to your instructions and it still looks like it’s constantly loading. These are the versions we’re updated to:
EventON Version 2.8.7
EventON – Full cal 1.1.11
It only seems to start working on my local machine after going in to EventOn settings and clicking “save settings.” But it doesn’t update for anyone else. It’s not a cacheing issue.

Reply to: tickets(169829)

Hello,

Thank you this worked for the tiles. However, for the single event on our gallery page: https://highlandartsvt.org/gallery/

This styling is making the top of the single tile elongated. How can we prevent this? Can you also explain why this all of a sudden happened? Thank you!

All the best,

Erin