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Replies for tickets on suppota

Reply to: tickets(170089)

instead of being able to just connect through Envato it seems there is no transfer of account credentials although it seems that EventON sees me as an existing client so does not allow me to set up a new account. In order to use Help Desk I had to create a new account.  I could maybe y do this at the EventON site but then my purchase would not show and I am concerned that there will be setup issues with the addons or I will not gt credit for the core program purchase

Reply to: tickets(170031)

Thank you. I have two versions of eventon-one came with a theme. But I needed to update it(which I didn’t seem to be able to do) so I purchased a new license.

I have tried activating it with both licenses-and both versions.

I really need this functioning quickly.

Thanks

Jeff

Reply to: tickets(170028)

That’s weird. I’m connected using the same logins using two ftp programmes.

Try again?

In the meantime I’ve downloaded the file

Your documentation is not that clear, at least for me.

Is this correct?
Original
define(‘WP_DEBUG’, false);
/*define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);*/
/* That’s all, stop editing! Happy blogging. */
/** Absolute path to the WordPress directory. */
if ( !defined(‘ABSPATH’) )
define(‘ABSPATH’, dirname(__FILE__) . ‘/’);
/** Sets up WordPress vars and included files. */
require_once(ABSPATH . ‘wp-settings.php’);
to this?
define(‘WP_DEBUG’, true);
/*define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
/* That’s all, stop editing! Happy blogging. */
/** Absolute path to the WordPress directory. */
if ( !defined(‘ABSPATH’) )
define(‘ABSPATH’, dirname(__FILE__) . ‘/’);
/** Sets up WordPress vars and included files. */
require_once(ABSPATH . ‘wp-settings.php’);

Thanks, D