Archives: Replies

If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!

No worries Arlindo I have refunded you the order. 

So, I did check it and this does not seem to be caused by the customization we did. It works fine on our end.

I have seen you have also done other  customization through one of our other staff.  So, please disable all other customizations you have done thorough other parties, undo any edits, changes or customization and check once.

Meanwhile, I am doing some further test to pinpoint the program causing the issue and will let you know once I find it.

I enabled it from wp-admin > Plugins. Please check and let me know.

Hello,

Could you go to EventON > Select calendar event content filter type: EventON Content Filter? If this doesn’t work please send us wp-admin access to your site as a private message for us to further assist your situation.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

1. Please check https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal > 7.2 Subscription Cancellation.

2. Unfortunately, no discounts are available at the moment. However, please check bundles: https://www.myeventon.com/addons/?type=bundles

I activated WP_DEBUG and after I tried to add a ticket to Cart and it disconnected me from the server via FTP. I tried to add more tickets and it worked correctly:

Also debug.log doesn’t contain any fatal errors so it seems that the problem is in network connectivity. Please contact your hosting provider.

I want to install EventON 2.8.8 alongside with your current version. To do so I need to access your server via FTP to rename the plugin folder otherwise I won’t be able to install 2.8.8.

You can also follow the instructions in this documentation to activate debug in your site. After install EventON 2.8.8 and check debug.log for errors or follow this guide to in order to check for js errors.