Archives: Replies

Yes, I just send a message, I am waiting for their answer.

This is the main calendar. Now you need to purchase Daily View add-on: https://www.myeventon.com/addons/daily-view/

OR Contact the WPLMS developer about this issue. Did you try to contact them?

I contact directly wplms support, thank you.

write not read..

Hello,

Do you understand what I read before ? I bought your plugin ALONE this is the code :

Item URL:
https://codecanyon.net/item/eventon-wordpress-event-calendar-plugin/1211017

Item Purchase Code:
368add80-b387-4a16-bdeb-925a47dfff3b

Purchase Date:
2020-04-12 04:50:30 UTC

Is it yours or not ? You send me the link before : https://docs.myeventon.com/documentations/licensing-eventon-products/

Please advise

That’s completely ridiculous. So what is the purpose of having a payment method field within the account? Are you saying that the payment card details in Paypal didn’t update from 1 year of changing it?

We need the correct card to be charged please and the incorrect card refunded.

Hello Roldan both these orders use paypal to charge. So when you change the credit card you changed it in paypal correct? May be paypal never adjusted the correct payment method as default payment method and thats why the old credit was charged. I am not entirely sure you may have to reach out to paypal and investigate why the old card was used. 

From our end, we use the paypal account email given during addon purchase to process renew payments and we can not select which credit card to use it is done by paypal from what I understand.

Artem is correct please contact the WPLMS developer. We can not do anything about this as you have not purchased the dailyview addon from us but it came with the theme. 

Hi,

Any updates on this case?

Thanks very much,

Jason Connolly