Reply to: tickets(167513)

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(167513)

Hello,

I found this js error:

Uncaught TypeError: Cannot read property ‘getEditedPostAttribute’ of null

    at u (wp-seo-post-scraper-910.min.js?ver=9.1:1)

    at t.value (wp-seo-post-scraper-910.min.js?ver=9.1:1)

    at t.value (wp-seo-post-scraper-910.min.js?ver=9.1:1)

    at new t (wp-seo-post-scraper-910.min.js?ver=9.1:1)

    at HTMLDocument.C (wp-seo-post-scraper-910.min.js?ver=9.1:1)

    at i (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget&ver=5a01de03bf2818942455e9e7a452774f:2)

    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget&ver=5a01de03bf2818942455e9e7a452774f:2)

    at Function.ready (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget&ver=5a01de03bf2818942455e9e7a452774f:2)

    at HTMLDocument.J (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils,jquery-ui-widget&ver=5a01de03bf2818942455e9e7a452774f:2)

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon. Please start with turning off WP SEO Post Scrapper.

Reply to: tickets(167123)

It produced the same error with both of these:

https://drive.google.com/drive/folders/1rWGQLP3V19PrhGPpe2yRpop606wEe77w?usp=sharing

Reply to: tickets(167512)

Hello,

Could you update FullCal to 1.1.11 and check?

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(167498)

Below is the rest of the email:

 

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

 

In this case, WordPress caught an error with one of your plugins, EventON.

 

First, visit your website (https://www.uuuband.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.uuuband.com/?ithemes-sync-%72equest=1&cid=261958) and check for any visible issues.

 

Please contact your host for assistance with investigating this issue further.

 

If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

 

https://www.uuuband.com/wp-login.php?action=enter_recovery_mode&rm_token=ZDz8FguVnf5a9S0ND1LJlF&rm_key=2Lw24Pbchi1HessHATs1cQ

 

To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

 

When seeking help with this issue, you may be asked for some of the following information:

WordPress version 5.3.2

Current theme: Avada (version 6.2.1)

Current plugin: EventON (version 2.8.6)

PHP version 7.2.28

Reply to: tickets(167502)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(167500)

Hello,

I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!