Replies for tickets on suppota
Hi,
Thank you for your message.
I think this is happening for some reason because of your theme. Can you for a test please change to the default WordPress theme and let us know if they are loading properly?
I tried with the debugger but I couldn’t do those changes so please try change the theme and let us know.
Hi Mike,
Thank you for your message.
As all those issues are related to billing and I am not sure how we can handle them, I have asked our CEO to review them.
Please note this might take some time for us, so we appreciate the patience.
If i chose 7 php i can’t see nothing, i see a blank page on mangiaparole.it
Hey Alex,
You are welcome!
If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!
Hey Elisabeth,
We do not have such an option at the backend right now.
You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
Hi Lily,
Yes it is possible.
You can send us a customization job request by creating a new ticket in here and selecting Customization Request as the category.
Hey Christo,
I cant load your web site at all.
It is not our plugin but something else is wrong at your installation, because header fiiles do not load.
You will need to see this with an expert to understand the issues. If you need help you can open a customization ticket with us and we can look over all your installation and your problems.
But – it seems there is an issue ( sorry, I didnt noticed before I press my reply ) and our developers will push an update that will be possible to translate this string properly.
Allow us some time and we will push an update to fix the issue.
When you save the file, you need to re-run it through loco translate. This way the po file is generated and the translated strings are updated properly.
Hey Philippe,
We will be having a release / update out soon. We are testing that everything is working properly without anything breaking in this sequence.
We do appreciate your patience.