Archives: Replies

Please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

It seems that your website is https://itsdecentralized.com/ and not https://www.itsdecentralized.com/:

. Please try removing *.

Thank you for your reply, I will await further details from Ashan.

 

Best,

Bryan

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Ashan,

#79955 completed

RSVP Events Invitees – Single Site

Thank you for the quick reply. I didn’t realise the relationship was AND. That being said, when the filters are removed the calendar will not load. We have even tried a simple set-up on a test page as well and neither page loads a calendar:

https://www.bscene.ca/current-month/

https://www.bscene.ca/test-page/

Pages with list views do load, example: https://www.bscene.ca/the-arts/

kindly update your RSVP addon to the latest version 2.6.9 which I released yesterday and that should address this issue. 

Hello john hope you are having a great day. I am certain you are a very nice person and what I suggested was with my utmost sincereity and it was something we have seen with other customers that cause similar issues and that worked for them in all the past instances. Thank you very much for trying all those steps to see if cache was the issue. There is not much I can go about activation issue without seeing it in wp-admin (which I know you dont want to give out and I fully understand) but since we can not replicate that on our end there is not much i can do without seeing this happen in your website. Hope you understand what I am trying to say. 

(all sites loading fine for me. sofonthebay.com sometimes is slow in admin if other people are editing in there.)

Please also try updating EventON to 2.8.5 and Map to 1.4.5.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!