Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here .

Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Payments are set for auto renewal at the end of year. We send you a mail few days before the payment is made to give you chance to cancel subscription. Since you did not cancel, the charge was made.

Can you give us the transaction id?

You need to pay only if you exceed their free amount of data.

Hi

Sure. Here you go:

Server: sl330.web.hostpoint.ch
Login: eventon@mindgroup.ch
Psw: Z8;cih”E26j|’^L=

Best,
Ray

 

Hello,

Could you elaborate? Are you referring to emailing from Action User, RSVP or which add-on?

Ashan,

With default theme and disabled plugins you cannot see any events:

Could you update EventON to 2.8.7?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Would you mind sending us the order ID for this ? Because we do not see this purchase using your email address in our system. Thank you!

It seems that there is a performance issue with the server. Please check https://docs.myeventon.com/documentations/increasing-wordpress-memory-limit/ or https://docs.myeventon.com/documentations/why-my-site-and-eventon-page-loading-slow/

Which FYI we are still getting the error message within WordPress…

Unfortunately, I cannot find this ticket. Could you send us a link?

One last observation – even though the calendar is eventually coming up, it’s taking longer to load and it’s not show…

Please try adding this to the shortcode: filter_type=”select”