Archives: Replies

Replies for tickets on suppota

Reply to: tickets(169958)

Hey,

all of them.
They are not on the right day of the week. Tuesday events are shown on Monday and so on.
And a repeating Event is shown every day, but is only once a month.

I switched Weekly View modus off now, because it doesn’t work.
I send you a screenshot.

thanks for your help.

Reply to: tickets(169253)

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the plugin developer and ask them for their assistance in solving the problem. Let us know if you need help with anything else.

Reply to: tickets(168729)

I’ve updated the plugins according to your instructions and it still looks like it’s constantly loading. These are the versions we’re updated to:
EventON Version 2.8.7
EventON – Full cal 1.1.11
It only seems to start working on my local machine after going in to EventOn settings and clicking “save settings.” But it doesn’t update for anyone else. It’s not a cacheing issue.

Reply to: tickets(169829)

Hello,

Thank you this worked for the tiles. However, for the single event on our gallery page: https://highlandartsvt.org/gallery/

This styling is making the top of the single tile elongated. How can we prevent this? Can you also explain why this all of a sudden happened? Thank you!

All the best,

Erin

Reply to: tickets(170089)

instead of being able to just connect through Envato it seems there is no transfer of account credentials although it seems that EventON sees me as an existing client so does not allow me to set up a new account. In order to use Help Desk I had to create a new account.  I could maybe y do this at the EventON site but then my purchase would not show and I am concerned that there will be setup issues with the addons or I will not gt credit for the core program purchase