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Replies for tickets on suppota

Reply to: tickets(163838)

Hi I can’t supply admin access as the website is on the localhost at the moment but please find attached image which shows the problem.

Best regards

Shamack

Reply to: tickets(163458)

It seems your website have javascript errors caused by other plugins/theme. You can find and resolve them by following this guide. Once these javascript errors are fixed, eventon scripts will be able to run properly and will resolve your issue.

Reply to: tickets(163843)

Hello,

Please download the latest version of eventon from codecanyon and resinstall it and check once.

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(163811)

HI,

Please go to eventon->styles and add following code in the panel and save the settings. You can change the color value:

.evotax_term_details:after {
background-color: #ff0000 !important;

}

If you do not see any changes, go to myeventon->settings and turn on “Write dynamic styles to header” button.

If you still do not see any change, turn off “Write dynamic styles to header” button, save the settings, turn it back and save the settings again.

Thank You

Reply to: tickets(163702)

Hi,

We send notifications few days in advance before charging for subscription so that you get to decide if you want to cancel it.

Can you post order Ids please?