Reply to: tickets(163605)

Hello,

What version of EventON are you using? I cannot check because of

Could you check and let us know? If older than 2.8.5, could you update? 

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Reply to: tickets(163654)

Hello,

Changed the date in this event https://rmhakronstage.wpengine.com/wp-admin/post.php?post=6828&action=edit without issues:

Have you managed to solve this?

Reply to: tickets(162602)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at codecanyon! from your account > downloads. Cheers!

Reply to: tickets(163606)

Hello,

Unfortunately, we are unable to provide support for issues caused by their-party themes or plugins. As they are not our products, we are unaware of how they have been programmed or how it is supposed to work. As such, we recommend you to contact the theme developer and ask them for their assistance in solving the problem.

Please also check this solution from one of our customers:

I found the issue. The theme javascript had this function:

jQuery(‘.mobile-navigation-toggle’).on(“tap click”, function(event) {

I removed the tap so it is just on(“click” and it works now on iPhones.

Reply to: tickets(161788)

Ashan,

…than load the full calendar of events at once.

Is this correct? Customer states in the video that FullCal loads all events at once.