Hello there mel,
So all event tickets are custom post types residing in wp_posts table. None of this information is shared to anyone. All that information is saved in your database and you own it 100%. The event ticket informations are generated as associated post for the woocommerce ticket order. If you are deleting the database post be sure to also delete post meta values for that post ID – that is the way to erase the data saved for event tickets.
All the eventON data and data generated from operations for its customers are stored in your database none of it send to 3rd parties. EventON itself is not responsible for data breaches in your systems that compromise customer data. EventON does not save any customer data in cookies or IP addresses.
Hello there I can not recover license information from just few digits, if you have order IDs for when the addons were purchased that will be very useful in recovering the licenses
This order has already been refunded.
Jon I have gone ahead and refunded you for the variations and options addon
If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!
Hello Ray I have gone ahead and refunded you for both orders.
If you have more questions, kindly send us a new ticket and we would be more than happy to help you resolve your issues!
Ok, I installed WP Mail SMTP, and then got with SiteGround support (the web host), who walked me through the process to configure the “other SMTP” settings correctly for their servers. The email test function within the WP Mail SMTP Plugin worked successfully, sending me an email confirmation telling me that the plugin is configured correctly.
I then tried setting up a new test event, but it still does not work. However, I get this error when trying (generated from the WP Mail SMTP plugin):
EMAIL DELIVERY ERROR: the plugin WP Mail SMTP v1.8.1 logged this error during the last time it tried to send an email:
Mailer: Other SMTP
PHPMailer was able to connect to SMTP server but failed while trying to send an email.
So the WP Mail SMTP plugin works as configured, but EventON notifications still cannot be sent.
SiteGround has asked if there is an API or an IP address for your service that they might need to whitelist on their end.
The website has always sent email notifications for all sorts of things on the site (order confirmation emails from WooCommerce, contact forms, membership signups, etc. ) All those have always worked without fail. There’s something different about EventON event notifications that fail at this point. I hope we can sort this out.
What next?
Please try adding this to the shortcode:
currentuser=”yes”
This will show events from only the current logged-in user, if not logged in will use above user IDs or revert to all users.
Hey,
Please allow Ashan to review this for you.
Hello,
Please go to EventON > Events Paging > check if “Stop using eventON single event template for single event pages” is disabled.
Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.
Awesome. Not sure how you fixed it, but thanks!
What did I do wrong (so that I don’t do it again)?>