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Replies for tickets on suppota

Reply to: tickets(157539)

Hi, I haven’t touched anything, but suddenly today i go to the external sites and all the iframes have a 404 not found. this is so embarrassing! i checked and the php code is still on the server –

https://www.sfonthebay.com/wp-content/themes/Avada/eventon-iframe.northshore.php

it goes to a 404 page too. I don’t know what could have happened!

please advise as soon as possible. i think you already have all the site logins. thank you.

Reply to: tickets(164864)

Nice try and a reasonable, if specious, theory.  It didn’t smell right, and it didn’t work.

I cleared my browser cache entirely.  No change.

I tried a completely different computer.  No change.

I turned off and back on site optimization, which should have cleared the server caches (I am using Jetpack).  No chnge.

I brought down wp_options and added WP_CACHE set to FALSE.  No change.

The plugin has been validated for a number of days now, having been activated multiple times.  The plugin still shows up as unavailable.

I have successfully added and removed other plugins, both EventOn and from other producers, without issue.

You’re still not getting access to my wp-admin console, but I will try whatever you ask.  Please be specific.  I’ve already spent a great deal more time on this than I should have.

Reply to: tickets(165793)

You have enabled “Allow only users with “Submit New Events From Submission Form” permission, submit events” in action user settings but have not given the permission for the user in User Capabilities.

 

Reply to: tickets(164843)

Please add this code.

span.evors_eventtop_section.evors_eventtop_data.count_2 em {
color: #000 !important;
}