Archives: Replies

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

The same on dev2:

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

I think the mySQL version might be the issue, the way the data is saved into the database for special characters. We use wordpress update_post_meta() function to save the event data to database. And there is no escaping all done using wordpress end.

I can not replicate this issue on my end. And you are the first person to report us of this issue.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Ashan,

They have the latest version of Variations add-on but still have this issue. No issues on dev2: http://dev2.myeventon.com/events/var-6/

Hello there Brian, so I logged into your site and it is using some manageWP program and I am not sure how to get to events in your website.

would you mind sending me FTP access to wp-content folder? this ticekt is now private so no one else will see the information except you and us. 

It seems like something is interrupting the ajax method in your site.

I am not a programer. Be more precise please.

Hello adam, thank you for clarifying this with me. I am sorry I forgot that the seat data get cleared of sold values before it is duplicated. Lets try this after you copy the seat data to new event from database, add this PHP code to theme/functions.php

$SEATS = new EVOST_Seats_Json( <– new events ID–> );

$SEATS->update_all_seats(‘status’,’av’);

See if this will do the trick. I know its a wacky way to do it, but there isnt another prettier way.