Archives: Replies

Hello,

We have the site(s) separated and do not use WPML – manual translation only.

Miramichi.org/en/

Miramichi.org/fr/

Thanks

Hello,

Sorry for the delay.

If you haven’t, please use the form in the link below to request refund.

http://customer.ashanjay.com/eventon-customer-refund-request/

I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Hello,

Do you have a separate website for each language (multisite)? Or do you use WPML?

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Only if EventON > Do not delete eventon settings & data when EventON is uninstalled is activated.

Ok thank you, so, if I delete the event on plug in I will not lose the events that I have already charged in my website?

Thank you

 

>>Is it possible for Ashan to trouble shoot this with me directly?<< It would be my pleasure 🙂

I am having trouble getting into your FTP. 

@basilis, were you able to test FTP connection? 

I just tried sending email to the test event https://girlnextdoorhoney.com/wp-admin/post.php?post=10050&action=edit and it works fine. I dont want to send emails to other events, then those customers of yours will wonder whats going on 🙂 

Are you able to use this test event and do similar things you did to the events that didnt send email ? may be create a duplicate if thats why made emails not go. And send me link to those events?

– sorry just little difficult because we can not replicate this issue on our end.

This will be the last email you get before we delete all your content. If you need to contact us after that you will need to recreate an account. 

This is your last message after this your account will be deleted. Should you need to contact us again you will need to recreate an account at helpdesk.

Hello,

Before update please backup your data.

To update eventon to latest version: Please go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!