Archives: Replies

I have not fixed the issue, unfortunately. I have simply restored a backup made before upgrading to 2.6.16. So, I’m back  at 2.6.15 (in order to restore the events, that were lost in the upgrade to 2.6.16, even after following backend update protocol of enabling the “keep settings…”).

How can I proceed?

 

Thank u, we will do it.

Hello Ben,

Please go to eventon->styles and add following code in the panel and save the settings:

.calendar_header {
display: none !important;
}

If you do not see any changes, go to myeventon->settings and turn on “Write dynamic styles to header” button.

If you still do not see any change, turn off “Write dynamic styles to header” button, save the settings, turn it back and save the settings again.

Thank You

Would you mind sending me updated wp-admin access to your site? and link to an event in your site where you are having issues sending email Chassie thanks!

Hi there please update to latest version 1.1.3 where I have added the option to disable encryped ticket numbers. And also made few adjustments in the code base.

And Adam yes, I’d be intersted in a demo of what you guys come up with using the QR code addon. Afterall I am all in for making this better for users like you so your job is easier 🙂 

Oh and also the reason for adding the encrypted ticket number was some of our customers reported people using the plain ticket number and manupulating other numbers and getting through to event incorrectly. So we introduced the encrypted numbers so no one can know what the next sequence in the number is.

At the moment there is no easy option but you can however go into the code and comment out the lines below using // in front of the line and then save and clear cache to load new JS file.

And that would solve this issue for you, but remember if you do this when you have more than 1 location the map will NOT recenter to show all other location markers.

Thanks Helen for clarification. That is very strange because those 2 notices are coming from woocommerce notes and its not something eventON adds. And we are not able to replicate this on our end like I said, and we havent heard anyne else with this issue either. So the next option would be for you to switch to default WP theme and deactivate all other WC addon plugins and leave just eventON, tickets, and WC and try. If that doesnt fix try brand new WP installation and try there. 

Hi Ashan,

Thanks for taking a look – one of your team already went through and turned each plugin off and on again, he couldn’t find the issue which is why he reverted it to you. See note below

 

• I tested but still the same problem persists. I am going to assign this ticket to Ashan (CEO and Main Developer). Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

  BY: Artem | Jan 25,2019 AT 4:31AM | Posted 3 weeks ago | #108581

My developer has also done the same thing last year switching all the plugin off then on again – the issue persists.

For clarification we have not added any more plugins since Artem tested in Jan

Further help in this matter would be appreciated.

Thanks

Helen

 

Hey there so what happen is with maps addon it uses radius adjustment, eg. if you have 100 events it adjust radius to show most of those so the zoom level doesnt really effect maps addon, because its made to show more than one event. 

But I get what you are saying and let me see what I can do in the future updates to maps addon.