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Could you please also send us FTP access to your site as a private message?

I tested but still the same problem persists. I am going to assign this ticket to Ashan (CEO and Main Developer). Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

hi,

 

Yes, if you can do the testing now so that we can rectify an issues today

 

I turned off autocomplete and the problem was still there

 

Thanks

Helen

Hello,

This event has 0 in Total Tickets in Stock. You can add more if you want to sell more tickets.

According to Sales Insight https://tppr.me/YUHue you’ve sold 12 tickets (you can also check View Attendees). Some customers could buy 2+ tickets as well.

It should either not allow more than 16 registrants or better yet, ignore the unpaid ones, allowing us to sell out.

Every time you Cancel or Refund orders it’ll re-stock tickets. So if there is a problem with Payment you need to cancel the order.

I’ve checked we can also exclude Autocomplete WooCommerce Orders plugin as well https://www.foodsorcery.co.uk/wp-admin/post.php?post=28448&action=edit

May I try to turn off every plugin?

It looks like that wp-admin is working now.

I switched to Twenty Nineteen and then back to the child one. Please send us FTP access to your site as a private message.

I’ve checked again and EventON is working now: https://tppr.me/ORlnj and https://tppr.me/YJPZ7. Have you managed to identify what the problem was?

Please use this form for refunds: http://customer.ashanjay.com/eventon-customer-refund-request/.

Hi,

 

Yes I’m having the same problem and can no longer access the website – what do you suggest I do to try and change things – this is very urgent and a huge issue for us so we need all the help you can to sort this out.

 

Which theme did you change it from and to.

 

Can you tell me how I can access the back end of my website

 

Tahnks

Helen

don’t do anything else, I’m just dropping this plugin, is just not working. It’s not worth it. I would like a refund.