Archives: Replies

Hey Rem,
One of the issues is also happening on us – so we do need some time to review all stuff properly

Hey tehre sorry for my delay in replying in here.

So none of the wp-admin logins are working any more can you please send me the latest login info and URL to submit events.

Hi,

Did you perform the backup action as explained in our documentation?

https://docs.myeventon.com/documentations/update-eventon/

If you missed that, I will recommend you to revert the site to previous state and then perform the update again,  saving your data first.

Thank You

I don’t really understand I have this problem and not you on your test machines ?
Is it related to my host or a compatibility issue with other plugins or my theme ?

Hey,
Just a quick update – still looking to get the solution and the issue fixed.

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Please send us FTP access to your site as a private message.

Ashan,

The same on dev2: http://dev2.myeventon.com/events/tickets/

Hello,

Everything is working for me https://tppr.me/X6akq. Can change months and no errors in the console.

Could you follow this guide, open your browser’s console, copy errors and send us?

Hi Josh,

I added small css code in myeventon->style panel.

Dropdown now shows scrolling effect.

Please check once.

Thank You

Hello,

I do not have the invoice any longer. I have taken a screenshot of my downloads where you can see that I have to licenses and purchases for EventOn. I hope that might be enough.

Please let me know if that works.

If we need to we are willing to renew the support. Let us know if that is needed.

Thank you so much,
Anneli