Replies for tickets on suppota
Hi Ashan,
Thank you for your help. Just leave wendy7 as the gmail email address.
I just had a look under my account- license keys and the email address for the plugin is still incorrect (see attached). The correct email address should have .au at the end (wendy@perthpros.com.au)
Can you please have a look into it again?
Thank you.
Wendy
Could you please EventON to the latest version? Before update please backup EventON’s data, settings, translations.
This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
If you don’t want to update please check if the same problem happens with our test server dev.myeventon.com/wp-admin/
Great! Thank you Leila!
Thank u – we appreciate it.
Hey Leila,
You can always clear the list and send what you need – that should help you out.
Hey Leila,
Ashan will do review those 🙂
Hi Aldo,
This could have been caused one of the other plugins you are using.
As you can see in our demo site below, everything works normally:
dev.myeventon.com/wp-admin
You can check by disabling all other plugins and changing the theme back to default WP theme.
Thank You
Hi,
Please backup your site first and then turn on ” Do not delete eventon settings & data when EventON is uninstalled”
And then perform the update please.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website, deactivate old eventon, activate (Do not delete eventon settings & data when EventON is uninstalled) from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
Thank You
Hello,
I have checked in all other browsers and it works fine in all browsers except in Safari. So it must be a Safari problem. I will ask again if we cannot get it to work and see if there is anything you can suggest might help. Thank you so much.
Anneli
I figured out why it sayd “no valid plugin”
but now the message is
Unpacking the package…
Installing the plugin…
Destination folder already exists.
Plugin installation failed.
The documentation is very confusing regarding upgrading from 2.6.6 to versions that are NOT 2.6.7
Do i delete and reinstall? if so, is “Do not delete eventon settings & data when EventON is uninstalled” suspposed to be on or off?