Replies for tickets on suppota
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
Could you try going to EventON > Advanced > try changing Select calendar event content filter type?
Hello,
It says that Username isn’t correct. Could you check?
Please make sure to update Tickets add-on to 2.4.10.
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Hello,
Please go to EventON > Maps API > enable Disable map clusters.
Ashan,
The same on dev2:
https://dev2.myeventon.com/test-867/
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Even past events should be shown?
Like this:
https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/02/28000004/IMG_0188.png
When you created this screenshot only two were visible because the rest are in the past already.
Now none are visible because of enabled EventON > Time Settings > Hide past events for default calendar(s).
Could you check and let me know?
Hello,
Please take a look at Repeat Customizer add-on:
https://www.myeventon.com/addons/repeat-customizer/
…I need to display a different message or break announcement…
Could you give us an example of this?
Can you create a clone site, so we can test things?
I can not activate test mode on working shop. Please also don’t do it. I be switched off Apple Pay till we find solution.
Hello Juan sorry for the delay we are working on this right now 🙂 lets get a solution figured out.