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Replies for tickets on suppota

Reply to: tickets(403321)

Hello,

Thank you for your messages!

Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(403168)

Try following this guide:

https://helpx.adobe.com/fonts/using/add-fonts-website.html

Please also note that on your website you use ”future-pt” font name:

Reply to: tickets(402269)

In Troubleshooting Mode WeeklyView as well as FullCal are both working:

https://bellavistapoa.com/wp-admin/site-health.php?tab=troubleshoot

https://bellavistapoa.com/test/

Could you please try the instructions mentioned in this documentation to figure out which plugin or the theme itself causes the issue?

Reply to: tickets(403235)

If you purchased EventON from CodeCanyon, please contact them about the refund.

However, please note that you purchase EventON only once and then can use it indefinitely and there is no subscription for the main plugin, only add-ons.

Reply to: tickets(403233)

Now you need to go to and manually generate Lat/Long values:

https://www.rootsmusic.ca/wp-admin/edit-tags.php?taxonomy=event_location&post_type=ajde_events&orderby=count&order=desc

I already did several locations and now events are starting to show up on the map. Could you check and let me know:

https://www.rootsmusic.ca/event-directory/

Reply to: tickets(402906)

Hostname: ftp.oldhamsendlocaloffer.co.uk

Username: dev@oldhamsendlocaloffer.co.uk

Password: The one you set up for this account

Port: 21

Reply to: tickets(403295)

Please try also adding

.ajde_evcal_calendar.boxy .eventon_list_event.hasbgimg, .ajde_evcal_calendar.boxy.boxstyle1 .evo_boxtop, .ajde_evcal_calendar.boxy.boxstyle2 .evo_boxtop { background-color: transparent !important; }