The reason we don’t auto complete them is because we have shows that we don’t get hit the minimums so we don’t process them till we have the tickets paid to go out. This would confuse our customer base if we complete them and the we have to cancel which we have at least 2-3 shows a week this happens.
I have turned the always direct on.
This is only happening that seats addon that are not being taken off at purchase point, I have noticed none of these orders are in the event at all when someone is paying with apple pay – the number of seats are deducted still from the booking though
Ashan,
The same on dev2:
https://dev2.myeventon.com/wp-admin/post.php?post=56874&action=edit
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
We are sorry for the delay. We will look into the issue.
Hello,
First of please go to EventON > Tickets > enable “Always redirect individual WC ticket Product page to event page on frontend”.
Next, try EventON > Tickets > Checkout > enable Enable auto complete ticket orders. All your current orders have “Status: Processing”, but to make sure that EventON isn’t going to release seats, orders must be Completed.
Hi Ashan,
Unfortunately, the issue has returned. Additionally, a new problem appears when entering ticket prices – after the price, is being added.
Looking forward to your update.
Please wait for Ashan to reply in your other ticket. I don’t think that it’s normal that your DB doesn’t update immediately and allows double check-in.
We are sorry for the delay. Ashan will check this ASAP.
Perfect! If you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!