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Replies for tickets on suppota

Reply to: tickets(402269)

We are very sorry for the delay. Our devs will check this ASAP.

Which password should we use for this page:

https://bellavistapoa.com/centra-calendar-admin/#av-tab-section-1-2-link

Reply to: tickets(403123)

Ashan,

The same issue:

https://helpdesk.ashanjay.com/ticket/receive-email-notifications-upon-new-rsvp-receipt-does-not-work/

Reply to: tickets(403123)

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Additionally, if your site has any IP blocking or security restrictions in place, kindly disable them temporarily to facilitate our support process.

Reply to: tickets(384858)

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

I want to re-create your events (+seats) on our test site.

Reply to: tickets(402906)

Should we use sftp://oldhamsendlocaloffer.co.uk or ftp://oldhamsendlocaloffer.co.uk.

I just tried both and it shows:

Status:      Connecting to oldhamsendlocaloffer.co.uk…

Response: fzSftp started, protocol_version=11

Command: open ”dev@oldhamsendlocaloffer.co.uk@oldhamsendlocaloffer.co.uk” 22

Error:          Connection timed out after 20 seconds of inactivity

Error:          Could not connect to server

Could you check?

Reply to: tickets(374297)

Hello,

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(403112)

WooCommerce handles all the tax functionality, so if Woo itself doesn’t support the tax change, then EventON cannot do anything on it’s side, I am afraid.

Is this plugin working for regular Woo products?

https://wordpress.org/plugins/woocommerce-germanized/

I also find this guide:

https://marketpress.com/documentation/german-market/eu-mehrwertsteuer/

Could you check and let me know?

Reply to: tickets(403168)

When you add Futura to Primary/Secondary Calendar Font family, EventON just changes this CSS code line:

But it does load the font file itself similar to this:

So what you can do is to follow ”1. Using a WordPress Plugin” of this guide:

https://www.wpdownloadmanager.com/step-by-step-guide-adding-custom-fonts-to-your-wordpress-site/

And load the file itself.

Please try and let me know.