Archives: Replies

Our developers also handle refunds, so please wait for their reply.

Hello,

I just did tests on our test site:

https://dev2.myeventon.com/events/testimage/

https://dev2.myeventon.com/events/testimage-copy/

As you can see two identical copies were created.

Could you try disabling Classic Editor plugin and try duplicating it again?

If the issue continues, could you please try the instructions mentioned in this documentation?

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

Hello,

I went to EventON > Location > enabled Use Openstreetmap API to get geolocation coordinates. Now Lat/Long values can be generated:

https://www.rootsmusic.ca/wp-admin/edit-tags.php?taxonomy=event_location&post_type=ajde_events

https://www.rootsmusic.ca/wp-admin/term.php?taxonomy=event_location&tag_ID=6604&post_type=ajde_events&wp_http_referer=%2Fwp-admin%2Fedit-tags.php%3Ftaxonomy%3Devent_location%26post_type%3Dajde_events

Please try and let me know.

Hello,

Please use ”Select Event List Type: Date Range”:

You can use ”-12 months” to show past events from previous 12 months:

Try and let me know.

Hello,

Please follow this guide:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Perfect! If you have any further questions or concerns please create a new ticket.

update. We are not sure what’s happened but in fact it seems it is not an issue with SMTP but that some settings are not considered anymore. The last email sent out for notification was on next Thursday. But we occasionally receive notification when a user changes its RSVP.

Please let us know something because this is a very difficult one for us. Thank you.

Awesome! Thanks!

Looks like the issue was the ”new” cart in this article, I think this can be closed out

https://docs.myeventon.com/documentations/how-to-switch-from-woocommerce-blocks-to-shortcode-based-cart-checkout-pages/