Replies for tickets on suppota
After it was renewed or before?
Because please check https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal > 7.4 Subscription Refunds. A renewal reminder mail was sent before the charge was made. We had given you opportunity to cancel if you didn’t want the renewal.
Ashan,
Event in Troubleshooting Mode it doesn’t show the error anymore, but still doesn’t let you to add custom repeats. They disappear after you refresh the event.
We are sorry for the delay. Ashan will check this ASAP.
None of the above work, I am afraid.
I’ve managed to import these two events:
Could you send us a link to your .csv file?
Also try following the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.
Hello,
I am sorry, the access information you have provided did not work for us. Please check them and post the correct login information as a private message, thank you!
Could you go to EventON > Tickets > these two are enabled?
Also check Edit Event > Event Timezone.
Hello,
Could you go to EventON > Time Settings > Default Event Timezone is the same as wp-admin > Settings > Timezone?
Hello,
Please go to EventON > EventTop > enable this
You can ignore the EventCard issue. Countdown was already showing up on EventTop. This is why it was not showin on EventCard.