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Please also note that we don’t receive any reply emails, so please reply here.

Could you send us the order id of the add-on you are trying to refund?

Please also cancel your subscription while we are working on the issue:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

Hello,

Please go to EventON > Tickets > Checkout > enable Make additional guest names required in checkout.

Hello,

There are two more repeats, apart from Nov: on Jan 24 and Feb 28. Are they correct? Could you let me know?

Hello,

It seems that wp-event-aggregator affects EventON’s icons. Please take a look at our test site:

https://dev2.myeventon.com/events/single-event-test/

Could you try disabling it for a test?

Ashan,

dev2 doesn’t have Google Map API key. Customer’s website throws:

Uncaught ReferenceError: google is not defined at draw_map (eventon_gen_maps.js?ver=4.8.1:169:5)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Hello,

Could you tell us order ids?

Also by “…billed just recently for the multi-site pricing…” are you referring to the annual subscription renewal?

Thank you letting us know!

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.