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Replies for tickets on suppota

Reply to: tickets(375038)

Hi Artem,

So, can you please advise on what would be the minimal Capabilities needed to get access to the Export CSV for non-admin roles? Thanks!

Reply to: tickets(369976)

Hello,

We’ve updated the plugin to the latest version and tested it but there are problems remaining.
The main ones are that the import process ignores the time zone so the hours are presented incorrectly in the event, and also the tickets stock field is ignored in the import process so the event shows the tickets as sold out.
The third problem is that the event category cannot be imported as there’s no field to populate.

We need a solution as soon as possible.

Reply to: tickets(167671)

I’m having a similar issues with the short-code generator… I can’t select any of the options from the first screen… It’s like none of them are selectable 🙁

I’ve tried accessing it from the Settings -> Shortcodes -> Generate Shortcode button as well as from the Gutenburg editor.  Each time the modal loads, but I can’t select any of the options in the list (as seen in the attached screenshot)

 

 

Reply to: tickets(375190)

Hello,

Could you go to EventON Settings > Time Settings > make sure that Default Event Timezone is equal to wp-admin > Settings > Timezone? Also check Edit Event > Timezone.

Reply to: tickets(375149)

I did add the calendar on the website. My problem is the adress in the location is kind of croping. It does not show properly. I hope you understand what I mean.

Reply to: tickets(375137)

Hello There,

Thank you.

It seems that issue of Event card not showing details has been resolved. But performance decline is still there, falling from 98 to 91. Not sure why?

Another issue which I would like you to check is:

On iPhone, Text related to details on Eventcard are either cut off or not visible on left side. Text is pushed to left side.

Website is: https://www.parmjitsingh.com

Thank you.

 

 

Reply to: tickets(375141)

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.

If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!