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Replies for tickets on suppota

Reply to: tickets(374257)

Following up, can we please get some help as quickly as possible. We are behind on producing our booklet now as we are not able to export the event csv file. Not sure what happened but the exporting was working only a few months ago. We have not done anything from our end. Please help

Reply to: tickets(374376)

Hi, Thank you for your help in the last msg it fixed it.
We have something else we are strugling with,
We would like to have the time always visible without needing to click it to reveal the drop down like in the Screenshot, Could you tell us how to do that?

Thanks

Reply to: tickets(374431)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(374467)

Hello,

Could you try adding number_of_months=”12″ to the shortcode?

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(371797)

Hello,

We changed. We can see only inside of the card is correct

d F Y
H:i

but the problem, when you use short code it doesnt work. I add attached.

 

Reply to: tickets(374333)

I meant creating a new event with the same data, but different dates. So old events can be considered as past and can be removed from the calendar which will increase the overall performance.

Reply to: tickets(374100)

You can cancel your subscriptions at any time by following this guide:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

There is no need to send us any emails since you can do the cancelation from your account at any time.

I am also going to assign this ticket to Ashan. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!