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Replies for tickets on suppota

Reply to: tickets(374333)

Hello,

but you mean duplicating the event? I would prefer not to do that because we already have many events. I would prefer to edit the event but right now I still have the previous repeats already there. Am I supposed to be deleting all custom repeats and then re-set the event with the new “starting” date and re-enable the repeats?

Reply to: tickets(374100)

We sent an email asking about canceling earlier in 2024, in reply to another email.
We never received a renewal notice email and that likely went to spam. This is no longer a reliable way to communicate, as you see you own system require “support desk only” contact.  You CANNOT dictate “don’t email us AND say “we emailed you”, as a policy.
Given you refusal to and dictating form of communication this has been filed as a dispute chargeback with Citibank.  We will add these other details about your email and support desk demands to that dispute. Fighting this dispute will in turn result in open forum communication about your customer service failure.

Reply to: tickets(374379)

I just checked EventON Settings and the latest version introduced new option: EventON > Maps API > enable Use Openstreetmap API to get geolocation coordinates.

Could you try enabling it, so Lat/Long values can be generated by OpenSteetMap? This way you can enable restrictions on Google Map API.

I had one other question…When you go to the “Organizer” in the Event Card, and you click on “Learn More” it provides information about the organizer…

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(374429)

Hello,

Could you try disabling plugins one by one to see which one causes the issue, because as I previously said in your other ticket when your theme is enabled and also EventON + Tickets + WooCommerce are enabled, the page starts working correctly:

Reply to: tickets(373532)

The memory limit was increased to 1024MB and it has made no difference at all. I have restored the backup I made at the time the issue was first raised to you. The hosting company cannot resolve this so please will you investigate further with the temp login that was previously provided?

Reply to: tickets(374432)

Hello,

Currently you are using Event Lists shortcode [add_eventon_list], but if you want to be able switch between months, then you need to use Main Calendar shortcode [add_eventon]:

Please try and let me know.