Replies for tickets on suppota
This event is assigned to “Markets” (352 id) Event Type:
https://www.vilamouraworld.com/wp-admin/post.php?post=12660&action=edit
But you didn’t add 352 to event_type in your shortcodes.
The other thing is that since you use WPML, please follow this guide:
https://docs.myeventon.com/documentations/wpml-eventon-front-end/
There is no need to enable “Enable language corresponding events” with WPML.
Hello,
I am not be able to access EventON Settings and also Plugins:
Could you check?
Please make sure to update EventON to the latest version as well as CSV Import add-on.
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
To update eventon addons: You can download latest eventon addons from myeventon > my account. Then you can go to your website, deactivate old addon and install new one and activate then delete the old addon. This link will further explain the process. Also you can follow us on twitter to get real-time announcements on updates!
Ashan,
Also cannot find this on dev2:
https://dev2.myeventon.com/wp-admin/admin.php?page=eventon&tab=evcal_2
Hello,
Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.
Hello,
Please update EventON to 4.8.1. Next to go EventON > EventCard > add Speakers Box & Schedule Box fields to:
To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!
/wp-admin and /wp-login.php pages are all redirect to 404 page. What’s the login page?
Hello,
Please send us wp-admin access to your site as a private message for us to further assist your situation.
We need to take a look at the issue, also try checking it in Troubleshooting Mode.
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!
Hello,
Please add to your shortcode:
hide_empty_months=”yes”
We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket.
If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!