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Replies for tickets on suppota

Reply to: tickets(407142)

In my example above I’ve selected both parent and child — then it works, but if you select just child it will not. 

Are you hoping the child category to show without selecting the parent?

Reply to: tickets(407142)

It seems to work o our end, please allow us sometime to see if there are some issues that need fixed. 

Reply to: tickets(407354)

The latest version of EventON is 5.0.9. Could you try updating it?

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.

Reply to: tickets(407022)

Ashan,

Please check the original message from the customer. I asked for the full error.

The customer also said that they downgraded to fix the error to these versions:

EventON

Version 5.0.5 | By AshanJay | View details | Docs | Videos | News | Helpdesk


EventON – Dynamic Pricing

Version 1.0.1 | By Ashan Jay | View details


EventON – Event Tickets

Version 2.5.6 | By Ashan Jay | Visit plugin site


EventON – RSVP Events

Version 3.1.1 | By Ashan Jay | Visit plugin site


EventON – RSVP Events Waitlist

Version 1.1.5 | By Ashan Jay | Visit plugin site

No issues on dev2.

Reply to: tickets(407022)

And Variations add-on?

Also could you send us the full error from your original message? You should be able to find in debug.log file.

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

Reply to: tickets(406687)

Still this issue unfortunately:

Forbidden

You don’t have permission to access this resource.

Could you try creating a new event and assign a new location with this Location Address:

12 Rue de Rivoli, Paris

Reply to: tickets(407375)

Hello,

Do you have any issues with this event (EventON 5.0.9 + Tickets 2.5.6):

https://dev2.myeventon.com/events/testimage-copy-copy/

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon.