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Replies for tickets on suppota

Reply to: tickets(371797)

Hello,

We changed. We can see only inside of the card is correct

d F Y
H:i

but the problem, when you use short code it doesnt work. I add attached.

 

Reply to: tickets(374333)

I meant creating a new event with the same data, but different dates. So old events can be considered as past and can be removed from the calendar which will increase the overall performance.

Reply to: tickets(374100)

You can cancel your subscriptions at any time by following this guide:

https://docs.myeventon.com/documentations/how-to-cancel-addon-subscription-before-auto-renew/

There is no need to send us any emails since you can do the cancelation from your account at any time.

I am also going to assign this ticket to Ashan. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer!

Reply to: tickets(374333)

Hello,

but you mean duplicating the event? I would prefer not to do that because we already have many events. I would prefer to edit the event but right now I still have the previous repeats already there. Am I supposed to be deleting all custom repeats and then re-set the event with the new “starting” date and re-enable the repeats?

Reply to: tickets(374100)

We sent an email asking about canceling earlier in 2024, in reply to another email.
We never received a renewal notice email and that likely went to spam. This is no longer a reliable way to communicate, as you see you own system require “support desk only” contact.  You CANNOT dictate “don’t email us AND say “we emailed you”, as a policy.
Given you refusal to and dictating form of communication this has been filed as a dispute chargeback with Citibank.  We will add these other details about your email and support desk demands to that dispute. Fighting this dispute will in turn result in open forum communication about your customer service failure.