Archives: Replies

Update….I got the maps to work on the subsequent event cards. I had to disable the http referrers and generate lat/long coordinates for the cards….it then started working again…I assume I can turn back on the http referrer restriction? I can always test it….That said…my other questions still are in need of your assistance. 🙂

We need to see EventON Settings and also Plugins pages:

Could you give us more access?

We are glad your issue is resolved, if you have any further questions or concerns please create a new ticket. If you have a moment, we would greatly appreciate if you could kindly leave us a review at Codecanyon. By going to your account > Downloads. We are very grateful for your kind review!

The invoice: https://helpdeskx.s3.amazonaws.com/wp-content/uploads/2025/01/02071836/invoice-41650.pdf

The main issue is that we unable to grant refunds on renewals per our Refund Policy:

Please check https://docs.myeventon.com/documentations/terms-and-conditions-and-refund-policy/ > 7. Subscriptions & Automatic Renewal > 7.4 Subscription Refunds. A renewal reminder mail was sent before the charge was made. We had given you opportunity to cancel if you didn’t want the renewal.

Is there a way to make an event never expire? 

Thank you for your great suggestion, at the moment it is not supported. However please create a new ticket and select Feature Request as category so others can vote on your idea and get it moved into development faster.

Perfect! If you have any further questions or concerns please create a new ticket.

And finally…it looks like the API functionality stopped working again. I updated all the March event locations with lat/long and the maps do not pull up on the calendar month of March or April….only January and February…

Hi there, I just set up a user profile with the following credentials:

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marketing@pittsburghbotanicgarden.org

n!MPW8glwO@wWhzo4d#4s4MD

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Let me know if you need anything else

Hi,

Please see this link: https://screenrec.com/share/XMAdOyuic2 .

I can fill in 4-5 items and the rest of the fields it will not ask although all being required, and all having the same code. I suspect it only requires the first 2 fields, and doesn’t check the rest.