Archives: Replies

Its not an error showing up on the frontend, its an error thats breaking the site…

I cant just give you access to the site due to GDPR

Thanks!

No problem, I have shared the info as requested.

Please note this is a live website.  Could you begin working on this starting on Monday? Not over the weekend. Thank you.

FTP Access

Username: stonebridge2024

Password: 9DDOTVPT@rfHT9wfFq

Hello,

Could you tell us which event has this issue?

Seems to be working correctly on my side:

Ashan,

Can we fix this error from our side:

[24-Apr-2026 12:03:57 UTC] PHP Fatal error:  Uncaught Error: Call to a member function is_sold_individually() on string in /var/www/html/site/public_html/wp-content/themes/astra/inc/compatibility/woocommerce/class-astra-woocommerce.php:3987

Stack trace:

#0 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): Astra_Woocommerce->maybe_add_quantity_buttons(Array, ’’)

#1 /var/www/html/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)

#2 /var/www/html/site/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(4680): apply_filters(’woocommerce_qua…’, Array, ’’)

#3 /var/www/html/site/public_html/wp-content/plugins/woocommerce/includes/wc-template-functions.php(2118): wc_get_quantity_input_args(Array, ’’)

#4 /var/www/html/site/public_html/wp-content/plugins/eventon-ticket-variations-options/includes/class-integration-tickets.php(426): woocommerce_quantity_input(Array, ’’, false)

#5 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): EVOVO_tx->cart_item_quantity(false, Object(WC_Product_Simple), ’426abdea1b8ed09…’, Array)

#6 /var/www/html/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(false, Array)

#7 /var/www/html/site/public_html/wp-content/plugins/eventon-tickets/includes/wc/class-wc.php(338): apply_filters(’evotx_cart_item…’, false, Object(WC_Product_Simple), ’426abdea1b8ed09…’, Array)

#8 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): EVOTX_WC->cart_item_quantity(‘<div class=”qua…’, ’426abdea1b8ed09…’, Array)

#9 /var/www/html/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(‘<div class=”qua…’, Array)

#10 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/sources/php/hook-wrapper-functions.php(12): apply_filters(’woocommerce_car…’, ‘<div class=”qua…’, ’426abdea1b8ed09…’, Array)

#11 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/sources/php/functions.php(2396): cfw_apply_filters(’woocommerce_car…’, ‘<div class=”qua…’, ’426abdea1b8ed09…’, Array)

#12 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/sources/php/functions.php(3276): cfw_cart_quantity_input_has_override(Array, ’426abdea1b8ed09…’, Object(WC_Product_Simple))

#13 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Managers/AssetManager.php(882): cfw_get_cart_items_data()

#14 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Managers/AssetManager.php(486): ObjectivPluginsCheckoutManagersAssetManager::get_data()

#15 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Managers/AssetManager.php(188): ObjectivPluginsCheckoutManagersAssetManager->get_checkout_event_object()

#16 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): ObjectivPluginsCheckoutManagersAssetManager->set_cfw_page_assets(’’)

#17 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)

#18 /var/www/html/site/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)

#19 /var/www/html/site/public_html/wp-includes/script-loader.php(2311): do_action(’wp_enqueue_scri…’)

#20 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): wp_enqueue_scripts(’’)

#21 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)

#22 /var/www/html/site/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)

#23 /var/www/html/site/public_html/wp-includes/general-template.php(3197): do_action(’wp_head’)

#24 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Loaders/Redirect.php(237): wp_head()

#25 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Loaders/Redirect.php(202): ObjectivPluginsCheckoutLoadersRedirect::cfw_wp_head()

#26 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Loaders/Redirect.php(57): ObjectivPluginsCheckoutLoadersRedirect::head(Array)

#27 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/includes/Loaders/Redirect.php(379): ObjectivPluginsCheckoutLoadersRedirect::checkout()

#28 /var/www/html/site/public_html/wp-content/plugins/checkout-for-woocommerce/sources/php/functions.php(1926): ObjectivPluginsCheckoutLoadersRedirect::template_redirect()

#29 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(341): {closure}(’’)

#30 /var/www/html/site/public_html/wp-includes/class-wp-hook.php(365): WP_Hook->apply_filters(NULL, Array)

#31 /var/www/html/site/public_html/wp-includes/plugin.php(522): WP_Hook->do_action(Array)

#32 /var/www/html/site/public_html/wp-includes/template-loader.php(23): do_action(’template_redire…’)

#33 /var/www/html/site/public_html/wp-blog-header.php(19): require_once(’/var/www/html/s…’)

#34 /var/www/html/site/public_html/index.php(6): require(’/var/www/html/s…’)

#35 {main}

  thrown in /var/www/html/site/public_html/wp-content/themes/astra/inc/compatibility/woocommerce/class-astra-woocommerce.php on line 3987

Thank you for your messages!

I am going to escalate this ticket to development to help in here. Please allow us some time to address this, and we truly appreciate your patience. Thank you for being a valued EventON customer!

On my side it shows the buttons:

Could you please try the instructions mentioned in this documentation to make sure your issue is indeed coming from eventon. 

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

I would like to check if the correct cron job was created.

Hello,

Please send us wp-admin access to your site from ”Access Info” box on right side menu, to further assist your situation.

Could you also try following this guide:

https://docs.myeventon.com/documentations/how-to-debug-for-php-code-errors/

This will hide all warnings and errors from the front-end.