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https://musica-bayreuth.de/wp-content/debug.log

I already finished setting up the events with the updated seat map. But I have new events the day before it and they have all the same seat map but just lower pricing. If I can just copy everything and just change the price all is done

Hello,

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Also follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Hello,

Please try following this guide:

https://docs.myeventon.com/documentations/single-events-page-not-working-404-error/

Also if you don’t see any sections on Event Card when you open events as Lightbox, please go to EventON > EventCard > open Designer and save > now save EventON Settings.

Try my suggestions above and let me know.

Hi Artem, I just realized that we I have no control over Event cards either. None of the information – organizer or event info pops up even I set it up from event page, fill up organizer info, User Interaction for event click.

I believe the plugin is incompitable with my theme.

Hi Ashan. I hope you can help me fix this parts. I badly need to launch the website tomorrow for beta testing

Hi Artem, thank you for the directives. However, I have no control over the Appearance settings of the plugin at all. Can you please check the issue within the dashboard?

I can understand but theres a few settings we can try in the backend- double check certain settings and codes and reduces the back and forth

otherwise we are just guessing- we can commpare your site to other sites that experience a similar issue and see if its related

we look at the page itself that the calendar is on- we check your chache to see if thats interfering- some minification caches can cause issues- some servers like flywheel cause issues

right now its like you have gone to the doctor and said you have a sore throat- I have asked you to open your mouth so I can see whats going on 

the debug doesn’t really say much about why eventons not working it mostly mentions other plugins and the csv importer which wouldn’t effect the loading of the calendar

personally I see 30 tickets from customers experiencing different issues- I get in and fix and get out and move onto the next ticket priority goes to those who make it easy so we can get you working and move onto the next ticket. I don’t get paid to be here I do it because I am a long time eventon customer know a bit and was asked by ashan to help his customers- which I like doing. and my own business runs on autopilot except for the gigs (I’m a magician who knows a ton about websites and eventon) and in my spare time I like to sit at the computer away from being the centre of attention and develop I do been here for 7 years or so possibly longer not interested in anything other than you being happy then writting a good review so I can feel good about myself

happy to back and forth ideas for a while but its the slowest way of getting your calendar up and running

so the calendar works on organiser page but not the events page

so double check the shortcode: edit the page and go to the editor- switch the editor to html to see if theres additional code in the shortcode like <p> or ‘ 

double check each ” sometimes they are little 66 and 99’s or they are at an angle- they should be straight up and down so highlight and redo them strangely enough that can cause the issue you face

what kind of cache are you using?

try adding the following to the shortcode

cal_init_nonajax=”yes”

that might speed up the calendar first load (but on the negative slow down the month switch) 

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Solved doing this https://wordpress.org/support/topic/description-does-not-open/

Please adress this issue for future updates

Thanks a lot 🙂