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Replies for tickets on suppota

Reply to: tickets(370020)

Attached is a screen shot of what I’m seeing after trying to add an “Individual Ticket” or “Reserved Table” to the cart using the “Add To Cart” button.

Reply to: tickets(370020)

Hello Artem – I’d prefer not sharing our access if you don’t mind. Is there any setting screen shot I can share with you?

Reply to: tickets(369390)

This is a live site so please be careful and only make changes to the test page here: https://windingcypress.org/events-new-layout/

 

https://windingcypress.org/wp-admin

username:  eventon-support

password: Jt^vij#Nwi*0Pjv4e^ig!EOE

Reply to: tickets(369956)

I changed the setting for hiding past events, and it works, but why is the title jacked up?  Please see the screenshot. The title of the first one is different than the title of the others, it’s in a different location. why is that happening?

Reply to: tickets(370020)

Hello,

Seems to be working on our test site:

https://dev2.myeventon.com/product/variable/

Please send us wp-admin access to your site as a private message for us to further assist your situation.

Reply to: tickets(364486)

Ashan,

Not sure why but it doesn’t show any events using Event API on dev2:

https://dev2.myeventon.com/test-724/

I tried showing Event API from dev2 on customer’s website and it worked completely fine.

Login info:

user: support

password: AbO1re2yw1Hl$Q#rHa$R0BJ5

Reply to: tickets(364486)

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.