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Replies for tickets on suppota

Reply to: tickets(369751)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(369766)

Hello,

Thank you for letting us know! We are working on the solution.

Could you try this patch from the previous ticket:

Reply to: tickets(369652)

Hello,

Could you try updating EventON to 4.7.2?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

After updating, please go to EventON > EventCard > try a different Feature image display style.

Reply to: tickets(369768)

Hello,

Could you try updating EventON to 4.7.2?

To update eventon to latest version: If you are unable to do autoupdate, you can go to codecanyon your account > download and get the latest eventon version as zip file. Then you can go to your website > make sure “Delete eventon settings & data when EventON is uninstalled” is Deslected from eventon settings, delete old eventon, install new one and activate. This link will further explain the process it. Also you can follow us on twitter to get real-time announcements on updates!

Seems to be working on our test site:

https://dev2.myeventon.com/events/speakers-2/

If the issue continues, please follow the instructions in this documentation to activate debug in your site to see any PHP errors recorded that can provide insight on to whats going on. Please reply with a link to debug.log file. If you are not able to do this please send us FTP access to your site so we can do this for you.

Reply to: tickets(369769)

Hello,

Thank you for your messages, I am going to assign this ticket to Ashan and he will be able to take it from here and find you a solution. Please allow some time for him to get back to you, we greatly appreciate your patience and thank you for being a eventon customer! Also please disable any IP blocking on your site if there are any.

Reply to: tickets(369773)

Ashan,

The same on dev2:

https://dev2.myeventon.com/test-718/

EventTop title color is set to white:

https://dev2.myeventon.com/wp-admin/admin.php?page=eventon#evcal_002